Return & Refund Policy

We accept returns or exchanges within 14 days of delivery, provided the item is:

• In unused, original condition
• Free from damage, stains, or signs of wear
• Returned in its original packaging

To request a return or exchange, please contact us at info@hillsleather.co.za with your order number and reason for return.

We reserve the right to refuse returns that do not meet these conditions.

Due to the nature of handcrafted and personalised goods, the following items are non-returnable:

• Custom-engraved or personalised products
• Items made to specific measurements or requests
• Gift cards or vouchers

Once your return is received and inspected, we'll notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 5–7 working days to your original payment method.
• Local delivery costs are non-refundable unless the return is due to a fault on our side.

If your item arrives damaged or defective, please contact us within 3 days of delivery with clear photos of the product and packaging.

We'll evaluate the issue and offer a replacement, repair, or refund where appropriate.

• Customers are responsible for return local delivery costs, unless the item is faulty or incorrect.
• We recommend using a trackable delivery service and retaining proof of postage.
• Hills Leather cannot be held liable for items lost or damaged in transit during return.

If you wish to cancel your order, please email us as soon as possible. Orders that have already been crafted or shipped cannot be cancelled.

For any return or refund-related queries, reach out to us: